Louise Raggett is an accomplished Human Factors specialist with over 20 years of diverse experience in managing human error risks within high-hazard industries, including aviation, rail, and healthcare. Her lifelong commitment to enhancing human performance in complex systems is evidenced by her extensive academic credentials, which include a PhD in Human Performance in Aviation, an MSc in Human Factors, and a BA Honours in Applied Psychology. Furthermore, Louise’s certification in executive coaching enables her to provide tailored guidance that incorporates leadership development alongside human factors principles.

In her role as a Human Factors Specialist, Louise has successfully led numerous initiatives aimed at improving human performance in aviation. Recently Louise has developed and implemented Fatigue Risk Management Programs, designed analytical tools for incident investigations and developed guidance material for integrating Human-Centred design in Road Traffic Systems.

Her previous positions, such as Senior Manager Human Factors and Safety Culture at QANTAS Group, Senior Manager of Human Factors Programs at the Commonwealth Bank of Australia and Lead Human Factors Professional at Transport for New South Wales, have equipped her with the skills to influence cultural change while ensuring compliance with safety standards. Through her deep understanding of human factors, she merges technical expertise with strategic insight, significantly contributing to the advancement of safety practices within the aviation sector.

Louise’s commitment to professional development and her experience as a peer reviewer for the journal “Aviation Psychology and Applied Human Factors” highlights her ongoing engagement with the latest research and best practices in the field. Her ability to effectively communicate complex human factors concepts through presentations and publications further demonstrates her capabilities as a consultant at NW Advisory. Leveraging her comprehensive background in human performance across various industries, Louise is poised to deliver impactful advisory services that enhance operational safety and reduce human error in aviation organisations throughout Australia and the South Pacific.

Dr Louise Raggett - Human Factors Specialist with NWA. — NW Advisory Services